Frequently Asked
Questions

Domzivo is an AI-powered domain marketplace that helps you find, register, and manage domain names with ease. Our platform uses artificial intelligence to suggest creative and memorable domain names for your business or personal brand.

Simply describe your business, brand, or idea in a few words, select your preferred industry and tone, and our ZIVO AI will generate 10-20 creative domain name suggestions. We then check real-time availability for each suggestion via our domain registrar.

Creating an account and searching for domains is completely free. You only pay when you register, renew, or transfer a domain. Our ZIVO AI domain generator is also free to use with no hidden costs.

We support over 500 domain extensions including popular ones like .com, .net, .org, .io, .ai, .co, .dev, country codes like .ke, .za, .africa, and creative ones like .store, .shop, .tech, .design, and many more.

Domain registration is typically instant. Once your payment is confirmed, your domain is registered within minutes and you can start managing it immediately from your dashboard.

Yes! You can add multiple domains to your cart and check out in a single transaction. There is no limit to the number of domains you can register in one order.

ID Protection hides your personal information (name, address, email, phone) from public WHOIS lookups. This protects you from spam, identity theft, and unwanted solicitation. At Domzivo, ID Protection is completely FREE — forever.

From your dashboard, go to Domains → select your domain → DNS Management. You can add, edit, or delete A, AAAA, CNAME, MX, TXT, NS, and SRV records. Changes typically propagate within 24-48 hours worldwide.

Yes, you can update your nameservers at any time from the domain management page in your dashboard. You can use Domzivo nameservers or point to custom nameservers from services like Cloudflare, AWS Route 53, etc.

We send expiry reminders at 90, 60, 30, 14, 7, 3, and 1 day(s) before expiration. If auto-renew is enabled, we automatically renew it. Otherwise, expired domains enter a grace period (typically 30 days) before being released for public registration.

We accept payments via Paystack (cards, bank transfer, mobile money, USSD) and Flutterwave (cards, bank transfer, mobile money). Both gateways support Nigerian Naira and other African currencies.

No hidden fees. The price you see during checkout is the price you pay. We do not charge setup fees, management fees, or surprise renewal fees. All prices are transparent and listed on our pricing page.

Due to the nature of domain registration, refunds are generally not available once a domain has been successfully registered. However, if registration fails or there was a billing error, we will issue a full refund. Contact support within 72 hours for any issues.

Yes! We regularly offer promotional discounts on popular TLDs. You can apply promo codes during checkout. Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.

Yes! You can transfer domains from any registrar to Domzivo. Simply unlock your domain at your current registrar, get the EPP/authorization code, and initiate the transfer from our Domain Transfer page. The process typically takes 5-7 days.

Domain transfers typically take 5-7 days to complete. During this time, your domain continues to work normally. You will receive email notifications at each stage of the transfer process.

No. When you transfer a domain to Domzivo, your remaining registration time is preserved and an additional year is added to your domain expiration date at no extra cost.

Yes. We use industry-standard security measures including encrypted connections (SSL/TLS), secure password hashing, and optional two-factor authentication (2FA) to protect your account. We never store your payment information on our servers.

Yes, we support TOTP-based two-factor authentication. You can enable 2FA from your account settings using any authenticator app like Google Authenticator, Authy, or Microsoft Authenticator for an extra layer of security.

You can reach our support team through the Support Tickets system in your dashboard, or email us at [email protected]. We also have a Contact page on our website. Our team typically responds within 24 hours during business days.